One Check Only

Submit Your Palazzofortuna Casino Identity Check Before the First Payout

Before any withdrawal, licensing rules require this check, though we may ask sooner, and our team clears it within 72 hours.

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Licensed MGA/B2C/005/2009, audited by QUINEL and GLI, disputes resolved by eCOGRA.

Key Facts

Checked Once, Paid Without Delays

By the end, you will know who checks you, under what license and how long it takes.

Who checks

Palazzofortuna Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/005/2009

How long

72 hours

Needed by

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Right First Time

Fewer Retakes, Faster Approval

Open this before you upload anything, so the first copy you send is the one that counts.

Same Device, Same Session

When the email lands, open your account menu and find the verification section under your profile. Use the same device you signed up on.

Which ID Do They Want?

On the upload screen, choose a current photo ID with all four corners visible. Avoid flash glare across your face, since a blurred copy means a second look.

Cover the Middle Digits

At the payment step, send a photo of the card showing the first six and last four digits. Cover the middle digits and the security code.

Routine, Not a Charge

For up to 72 hours, watch your inbox for the result. If a source of funds question follows, it is routine licensing, not an accusation.

Everything Ready

One Paper, One Clear Answer

Once you finish reading, you can match each paper to the fact it proves.

Photo ID

ConfirmsYour name, face and birth date

Copy must showAll corners, no glare, in date

Proof of address

ConfirmsWhere you live now

Copy must showName, full address, issue date

Payment card image

ConfirmsThe card belongs to you

Copy must showFirst six and last four digits

When They Ask

The Four Moments They Ask for Papers

Useful the day a payout stalls, or the day a form asks for more than a name.

Names That Must Match

A card, a wallet or a bank name that does not quite match the account gets flagged, so a photo ID and proof of address are requested before any payout is released.

Can I Raise My Limit?

Ask for a higher ceiling and the casino checks you can fund the play, so a proof of address and, sometimes, a source of funds paper are requested alongside the request.

Have Your ID Handy

Miss the 18+ mark on a first deposit and the account pauses until a photo ID confirms your date of birth, before any play or payout continues.

Paid Yesterday, Checked Today

The license requires the check at the latest before the first withdrawal, so the payout holds until photo ID, proof of address and a card image clear.

Source of Funds Under the License

The Malta Gaming Authority license MGA/B2C/005/2009 obliges Palazzofortuna Casino Ltd. to ask where larger funds come from. Asked and answered routinely, this is an anti-money-laundering duty carried out under that license, not a suggestion of wrongdoing.

Depending on your circumstances, the casino may request one or more of the following.

Recent bank statement
Payslips from your employer
Savings account statement
Sale of property or vehicle papers
Inheritance or gift letter

Get the Same Paper Through

A Fresh Bill Instead. A statement dated too far back no longer proves where you live today, so the proof of address comes back refused. Send a statement issued in the last few months Pick a utility bill with your full name

A Valid ID Settles It. An ID past its expiry date cannot confirm who you are now, so any identity paper that has lapsed is refused. Use a current passport or driving licence Check the expiry date before sending

Show Every Corner. Cropped, brightened or otherwise adjusted files look altered, so they are refused even when the document underneath is genuine. Photograph the whole document, all edges showing Send the original file, never a screenshot

Mid-check now

Still Waiting on the Check?

Palazzofortuna Casino keeps its answers on verification short, the same way its checks are run.

Will the team ask me for fresh documents further down the line?+

Sometimes yes. Once your file is approved it stays approved for ordinary play, but a new card, a changed address or a long break can bring a short follow-up request. Anything asked later is limited to what those changes touch.

How long does the whole verification take once I have sent it?+

Up to 72 hours from the point everything reaches the team. Most files close far sooner, and a clear photo of each document is the main reason for that. If something is unreadable, the clock restarts when the replacement arrives.

Who licenses this casino, and what is the license number?+

The Malta Gaming Authority licenses Palazzofortuna Casino Ltd. under MGA/B2C/005/2009. Holding that license is the reason the identity check exists in the first place, so it is not a house rule you can talk your way around.

Why is the casino asking where my money comes from?+

It is a routine licence duty against money laundering, and it is applied to plenty of players rather than to you alone. A short explanation of where your deposits come from settles it. Nothing about the request suggests anyone has done wrong.

Can I send the documents from my phone instead of a scanner?+

Yes, and most players do. A recent phone camera handles all three items well as long as the whole document sits inside the frame with no glare across it. Straight-on daylight beats a flash every time.

One of my documents came back refused, so what now?+

Rejected files come with a note on the exact fault, and you simply send a corrected version. Cropped edges and glare are the usual culprits, both easy to fix. The 72 hours then apply again from the new upload.

When does the casino actually need my documents from me?+

By the licence, they are needed at the latest before your first withdrawal leaves. Palazzofortuna Casino may also ask earlier, at registration or at the first deposit, so sending them early keeps the cash-out moving.