A Real Person, Minutes Away

Palazzofortuna Casino Contact: Three Ways to Reach a Human

Reach our team by live chat, e-mail or phone, any hour of the day, every day of the year.

Speak To Support MGA-licensed since 2009

Paid today

178,488 A$

6,474 Playing now

Licensed MGA/B2C/005/2009, audited by QUINEL and GLI, disputes resolved by eCOGRA.

Average withdrawal in 4 minutes, A$14M paid weekly, up to A$84,000 per transaction.

128-bit SSL encryption, secure payment gateway, 18+ verification enforced.

Skip The Guesswork

Palazzofortuna Casino Keeps All Three Lines Open

Pick whichever line suits your question; a warm human sits at each one, day and night.

Live chat support

Choose live chat when your question is quick and you want an answer while you wait: a typical reply lands in about two minutes, at any hour.

Start Chat

E-mail support

Write to [email protected] when you have paperwork, screenshots or a longer story to send; replies usually arrive within twenty-four hours.

Write Us

Something urgent, need to talk

Call +61 2 0308 7867 (AEST) for anything urgent, such as a stuck withdrawal; most calls reach a person in roughly three minutes.

Call Us

Help Close To Home

Playing From Australia? Here's Where Help Sits

This block settles the local number, the hours, the licence and the people to call when play stops being fun.

Reaching Out

Australian phone+61 2 0308 7867

Support time zoneAEST

Languages spokenEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who Supervises

Regulator and licenceMalta Gaming Authority, MGA/B2C/005/2009

Extra Help

Gambling help locallyGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

The Details That Speed Up Help

Keep these five items nearby and the first answer usually settles the whole question.

Your registered e-mail address
Photo ID for verification checks
Deposit or withdrawal reference number
A screenshot of the screen
The device and browser you used

Straight To The Right Desk

Pick The Desk That Matches Your Question

Palazzofortuna Casino sorts messages by desk, so yours lands with the people who actually fix it.

Account

General support and chat follow-up[email protected]

Verification and document checks[email protected]

Money

Deposits, withdrawals and payouts[email protected]

Other

Complaints and formal disputes[email protected]

Privacy and personal data requests[email protected]

Business and partnership enquiries[email protected]

Seven Timing Facts

You Need Someone Awake Right Now

Palazzofortuna Casino staffs its help desk around the clock, so the waits below are typical, not best-case.

Live chat

Live chat hours24/7 support

Chat first reply2 minutes

All times inAEST

E-mail

E-mail address[email protected]

E-mail reply24 hours

Phone

Phone number+61 2 0308 7867

Phone wait3 minutes

Before It Gets Heavy, After It Hurts: Reach Out

Gambling Help Online, Lifeline Australia and BetStop National Self-Exclusion Register work independently of us and cost nothing to use. Each one helps Australian players step back, talk it through, or lock themselves out.

Gambling Help Online. Free online and phone counselling for anyone in Australia affected by gambling, yours included.

Lifeline Australia. Round-the-clock crisis support for people in distress, whatever the cause of that distress happens to be.

BetStop National Self-Exclusion Register. A national register that blocks you from every licensed operator in the country once you sign up.

Full Article

Sorted In A Minute

Your Questions About Getting Hold Of Us

Six quick replies that settle the commonest doubts before you open a chat or send an e-mail.

trustHow long does a personal data request take?+

Send the request to [email protected] and our privacy team will confirm what we hold, then supply a copy or erase what the law lets us erase. Allow a few business days for the reply, since identity checks come first.

trustWhat happens when I write in German or Finnish?+

Chat and phone support speak English, German, Finnish and Norwegian. An e-mail written in any of those four languages gets routed to an agent who covers it, usually inside one day.

trustWhen did Palazzofortuna get its MGA licence?+

We have held our Malta Gaming Authority licence since 2009, and it carries the number MGA/B2C/005/2009. Any question about it can be checked with that number.

trustDo I need to contact you during office hours?+

No, you do not need to wait for business hours. Chat runs all day, the phone line answers all day, and e-mail is read around the clock too, so a Tuesday at three in the morning works as well as a weekday lunchtime.

trustDo I need to wait three days for verification?+

You do not need to add a calendar day; most checks finish much sooner. Three days is the outer limit we allow ourselves, so upload photo ID, proof of address and a card image together to avoid a second pass.

trustWhy do you need my details before helping?+

Because we never ask for that password, an agent will confirm who you are with your full name, date of birth and the e-mail address registered on the account. Chat already knows which session you are in, which is the quickest way through.

Company Facts

The Company Behind Your Account

Six lines settle who runs Palazzofortuna Casino, where it is registered and how Australians write to it.

The company

Legal namePalazzofortuna Casino Ltd.

Company numberC-91226 (Malta)

Registered addressSpinola Road, Birkirkara

The licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/005/2009

Write to us

Support e-mail[email protected]

Escalation Steps

Your Issue Is Still Open

By the end you will know where to send a formal complaint and when the regulator takes over.

Details Before Delay

Contact live chat or e-mail [email protected] with what happened, the time it happened and any reference number. Support will never ask for your password, only your account e-mail.

When Will It Be Fixed?

Expect a written answer naming what went wrong and what the team will do next. If a fix needs time, ask for a date and keep that message.

Same Thread, New Reviewer

Send the same thread to [email protected] once the first reply has not settled things. A senior handler reviews it and writes back with a decision.

After the Final Word

Wait for the final written decision, then take the case to the Malta Gaming Authority and describe the steps you already followed along with your complaint reference.